Post by Steve HI'm sorry I confused you. It was a short 1100pm message trying to relate
that Les Schwab isn't all it's cut out to be. They've got a great following
in the Northwest; Massive advertising campaign, lots of community Support,
but sell a average tire at a good price. A customer once was price shopping
and looked at our quote for tires and said "Les Schwab gives you free flat
repair and you charge for that" Our manager replied "Even with our "added"
flat repair package, it is still cheaper then Les's quote" But people get
hung up on the "Free" and forget the bottom line. Les Schwab has a great
marketing strategy. Buy cheap tires and sell them at a high mark-up. Make
the customers think they are getting a great deal. Les Schwab truck tires
and Semi tires are good. But when it comes to buying tires shop around.
Compare apples to apples. If the tire is going to get a flat in Yuma, Will
there free flat repair fix it? Goodyear, Firestone all have national
warranties. I trust Goodyear shops on the east coast but not as much on the
west coast, for they are Franchised. A friend who worked 20 years in the
east coast said there is quite a difference on how business is done.
Interstate can be sold buy anyone, I've seen small garages sell them, so
look around. Interstate is made by Johnson Control's Corp.
Steve
USAF Ret.
Post by PeglegPost by Steve HOn a weekly basis we get Les Schwab great service at our shop.
Does the above mean people who have been to Les Schwab come to you to
correct a problem?
Post by Steve HToyo tires that pull. Toyo's have the lowest purchase cost and the highest
mark up. Now we throw in a free flat repair and balance. Hey- How about a
100 thousand mile warranty.
Their prices are not competitive?
Post by Steve HNew tires that are cyped (SP) this voids manufactures warranties, but les
Schwab don't care.
Yesterday they fixed a flat on Our tire, then told the customer it was
separating but mounted it up on the rig for the drive to our shop. If the
tire is separating, then do not mount it.
What is Our tire?
Post by Steve HMixing old and new tires on a Subaru AWD.
Putting a Toyo on a Toyota Pyrus, well below the load rating required on
those rigs. The Toyotas comment to the customer was "Tow that car to
firestone and get the proper tire on it.
All brake jobs get Reman calipers. Needed or not.
They often do not have the same tire at one shop to another. Buy a set at
one place and go to another to replace one. don't have the same tire.
Our family use to do all our tire business at Schwab. They have a
outstanding customer service attitude and policies when dealing with the
product. But now that my parents travel out of the Northwest, the nationwide
warranty means a great deal to them.
Who's nationwide warranty...Schwab's or ??? This paragraph is very
confusing.
Post by Steve HNote: One of our tech's use to work at Les Schwab. Some of his stories are
interesting
An example?
Post by Steve HBatteries? Interstate. Got tired of replacing the Les Schwab's every year.
Napa use to carry Interstate but now have batteries with their own
label... but, don't know who they are made by
It seems that in a roundabout way you are telling me to stay away from
Les Schwab
--
Pegleg
U.S. Navy Retired
Support Our Troops
freedom, justice, honor, duty, mercy, hope.
Sir Winston Churchill
Steve has a point. Les Schwab is limited to the
Northwest so when you are out of the area you
won't have any "free" service.
Of course Les Schwab doesn't cost less for every
brand and size of tire, so shopping around makes
sense. You won't save much by shopping elsewhere
though. I bought from BiG precisely for that
reason and got good service (at a higher cost)
until they decided not to service split rims. I
had to go to Les Schwab to get a split rim
serviced.
Btw, it wasn't a short message it was a diatribe
against Les Schwab, and made little sense. Of
course they sell cheaper tires, they also sell
well known brands. Service depends in part on the
local service manager, but all of the people I
have dealt with have been knowledgeable, honest,
and willing to help. Schwab supplied a road
hazard warranty while many famous brands did not,
and in fact, would not warantee their tires for
road hazards.
Their free flat repair service is so good it
extends to non-customer. I personally don't care
if you buy from Les Schwab or not, but Steve
appears to have "issues."